AT&T - 15GB/Unlimited Data SIM User Guide
This user guide is for:
USA AT&T Travel SIM Card | 30 Day | 15GB
North America AT&T Travel SIM Card | 30 Day | Unlimited Data
Thank you for purchasing a Prepaid Travel SIM Card. We’re so excited that you chose our SIMs to be apart of your travels. Before you embark on your adventures, there are some handy things you should know.
1. Before You Depart
Ensure your phone is unlocked from your Aussie Carrier. Check that you have provided the correct SIM activation date/s.
2. Activating Your SIM
Your North America AT&T SIM/s will be activated between 8AM - 11AM Los Angeles time (PST) on the SIM Activation Date you nominated. The activation date should be the same as your arrival date shown in your travel itinerary or 1 day earlier if you're arriving before 8AM Los Angeles time.
When you arrive at your destination, insert the SIM into your handset (switch on roaming if you arrive in Canada or Mexico). Once your handset picks up cellular reception, you will receive a welcoming activation message containing your USA mobile number and confirming your data pack/plan.
Important!
- If you have multiple SIMs and require staggered use. Please ensure the activation dates you nominated reflect this and are staggered.
- If your travel dates change or cancel. you need to notify us prior to the scheduled activation. Once your SIM is activated, the validity period begins and the activation cannot be recalled.
- You do not need to add funds to your SIM or pay more to activate your SIM's plan.
- Please only insert the SIM in North America.
Roaming needs to be enabled for use in Canada / Mexico
iOS - Settings - Mobile - Mobile Data Options - Toggle Data Roaming to On
Android - Connections - Mobile networks - Toggle Data Roaming to On
Pixel - Settings - Network and Internet - Mobile network - Toggle Roaming to On
3. Making Calls & Sending Texts
Calls & Texts in USA & Canada
To make calls and send texts to USA and Canada numbers, you can dial the numbers directly. No prefixes are required.
Calls & Texts in Mexico
To make calls and send texts to Mexican numbers, you need to dial +52 followed by the number.
Calls & Texts to Australia
We recommend using VoIP apps such as Viber, WhatsApp, Facebook Chat, Wechat, Skype etc to make calls and send texts to Australia using data
Receiving Calls & Texts from Australia
Your friends and family can call and text your assigned USA mobile number by dialling the USA prefix +1 Eg. +1 321 123 4567. Incoming calls are free for you. If the person calling you does not have free calls to USA numbers as part of their plan, they may be charged international calling rates.
To receive calls and send texts from Australia, we recommend using VoIP apps such as Viber, WhatsApp, Facebook Chat, Wechat, Skype etc.
Note: If incorrect dial out codes are used, you will receive a nil balance/top up message - This is because the network does not recognise the location of the number you're dialling. It does not mean you've run out of credit.
4. Checking Balances
The easiest way to monitor data usage is via your phone's network settings. There should be a data tracker which lets you know how much data has been used since inserting the SIM.
5. Covered Countries
USA, Canada, Mexico, Hawaii, Alaska
6. FAQs
Q. I am traveling for more than 30 days. Can the AT&T SIM be recharged?
A. Unfortunately recharges are not possible. We recommend picking up multiple SIMs and staggering the activation dates to cover the entire duration of your travels.
Q. My travel dates have changed. How do I update the SIM activation date/s
A. To update your SIM activation date/s, please email us at hello@prepaidsims.com.au with your order number, SIM card number/s, and revised activation date/s. You must email us any changes prior to the activation taking place. Once the SIM is activated. It can no longer be changed
Q. I have run out of data (15GB SIM). Can I top up/add more data?
A. Unfortunately data top ups are not possible. We recommend buying multiple SIMs and staggering use.
Q. Can I forward calls from my Australian number to my USA mobile number?
A. You will need to check with your Australian carrier if they allow call diversions to international numbers. This is because anyone calling you may not be aware they're being diverted to an international number, which may cost them.
Q. I have activated my SIM, calls and texts are working but data is not working?
A. If calls and texts are working but data is not. Please check that the APN your device has automatically configured to is correct. https://www.att.com/support/article/wireless/KM1062162/
If you have followed the above instructions and can't connect, please reach out to us at hello@prepaidsims.com.au for assistance. (10AM - 10PM AEST)