USA & Hawaii - 6GB/10GB/15GB SIM User Guide

This user guide is for:

USA Travel SIM Card | 30 Day | 6GB

USA Travel SIM Card | 30 Day | 10GB

USA Travel SIM Card | 30 Day | 15GB

Thank you for purchasing a Prepaid Travel SIM Card. We’re so excited that you chose our SIMs to be apart of your travels. Before you embark on your adventures, there are some handy things you should know.

1. Before You Depart

Ensure your phone is unlocked from your Aussie Carrier.

Important! Please only activate your USA or Hawaii SIM when you're ready to begin use.

2. Activating Your SIM

iOS - Settings - Mobile - Mobile Data Options - Toggle Data Roaming to On

Android - Connections - Mobile networks - Toggle Data Roaming to On

Pixel - Settings - Network and Internet - Mobile network - Toggle Roaming to On

You can activate your SIM online by visiting: https://my.ultramobile.com/activation

Select the Orange SIM (Preloaded SIM)
Enter the ACT CODE (printed on the back of your SIM)
Enter 10001 as your ZIP code and click “Get a new number”
On the billing information page click “skip for now” (bottom of page)
Enter details and create an online account. Then submit the information
Then proceed with activation steps to complete activation. Your USA mobile number will be displayed on the screen when complete.

Note: The validity period begins immediately from activation

3. Making Calls & Sending Texts

Calls & Texts in USA & Hawaii

To make calls in USA and Hawaii dial the local USA numbers directly. No prefix is required.

Calls & Texts to Australia

To make calls and send texts to Australia, make sure to use the Australia prefix +61 followed by the mobile number without the 0 (first digit) Eg. +61 430 123 456.

Note: If incorrect dial out codes are used, you will receive a nil balance/top up message - This is because the network does not recognise the location of the number you're dialling. It does not mean you've run out of credit.

Receiving Calls & Texts From Australia

Your friends and family can call and text your assigned USA number by dialling the USA prefix +1 Eg. +1 123 456 7890. Incoming calls are free for you. If the person calling you does not have free calls to USA numbers as part of their plan, they may be charged international calling rates.

To receive calls and send texts from Australia, we recommend using VoIP apps such as Viber, WhatsApp, Facebook Chat, Wechat, Skype etc.

4. Checking Balances

The easiest way to monitor data usage is via your phone's network settings. There should be a data tracker which lets you know how much data has been used since inserting the SIM.

The other method is to register an account with Ultramobile after successful activation of your SIM card. You will need to sign up and login at: https://my.ultramobile.com/login

6. FAQs

Q. I am traveling for more than 30 days. Can the USA & Hawaii SIM be recharged?

A. Unfortunately recharges are not possible. We recommend picking up multiple SIMs and staggering the activation dates to cover the entire duration of your travels.

Q. I have run out of data. Can I top up/add more data?

A. Unfortunately data top ups are not possible. We recommend buying multiple SIMs and staggering use.

Q. Can I forward calls from my Australian number to my USA mobile number?

A. You will need to check with your Australian carrier if they allow call diversions to international numbers. This is because anyone calling you may not be aware they're being diverted to an international number, which may cost them.

Q. I have activated my SIM, calls and texts are working but data is not working?

A. If calls and texts are working but data is not. Please check that the APN your device has automatically configured to is correct. https://www.ultramobile.com/setup

If you have followed the above instructions and can't connect, please reach out to us at hello@prepaidsims.com.au for assistance. (10AM - 10PM AEST)