Europe & UK - 56GB Data SIM User Guide
This user guide is for:
Europe & UK Data SIM | 28 Day | 56GB
Thank you for purchasing a Prepaid Travel SIM Card. We’re so excited that you chose our SIMs to be apart of your travels. Before you embark on your adventures, there are some handy things you should know.
1. Before You Depart
Ensure your device is unlocked from your Aussie Carrier. Check that you have provided the correct SIM activation date/s.
Important!
- Please only insert the SIM in a covered country.
- Ensure to record the PIN and PUK number marked on the card your SIM is attached to. You will need to enter this when you first insert the SIM or when your device is restarted.
2. Activating Your SIM
Your Europe & UK Data SIM will be set up for activation based on the "SIM Activation Date" you nominated at purchase. We process SIM activations between 9AM - 10AM UK - London time (GMT). Please ensure you provide us with the actual date you wish to begin SIM use and insert the SIM in your phone on the nominated date.
Note:
- If you have multiple SIMs and require staggered use. Please ensure the activation dates you nominated reflect this and are staggered.
- If your travel dates change or cancel. you need to notify us prior to the scheduled activation. Once your SIM is activated, the validity period begins and the activation cannot be recalled.
When you arrive at your destination. Switch on roaming.
iOS - Settings - Mobile - Mobile Data Options - Toggle Data Roaming to On
Android - Connections - Mobile networks - Toggle Data Roaming to On
Pixel - Settings - Network and Internet - Mobile network - Toggle Roaming to On
3. Checking Balances
The easiest way to monitor data usage is via your phone's network settings. There should be a data tracker which lets you know how much roaming data has been used since inserting the SIM.
4. Covered Countries
Austria, Azores, Belgium, Bulgaria,Canary Islands, Croatia, Southern Cyprus, Czech Republic, Denmark, Estonia, Finland, France, French Guyana, Germany, Gibraltar, Greece, Guadeloupe, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Madeira, Malta, Martinique, Mayotte, Netherlands, Norway, Northern Ireland, Poland, Portugal, Reunion Islands, Republic of Ireland, Romania, San Marino, Saint Martin, Saint Barthelemy, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, United Kingdom, Vatican City
5. FAQs
Q. I have inserted my SIM and switched on roaming, but data is not working?
A. If your device is connected to the network but data is not working. Please check that the APN your device has automatically configured to is correct.
APN: airtelwap.es Username: Leave Blank Password: Leave Blank
Q. I have run out of data. Can I top up/add more data?
A. Unfortunately data top ups are not possible. We recommend buying multiple SIMs and staggering use.
Q. My travel dates have changed. How do I update the SIM activation date/s
A. To update your SIM activation date/s, please email us at hello@prepaidsims.com.au with your order number, SIM card number/s, and revised activation date/s. You must email us any changes prior to the activation taking place. Once the SIM is activated. It can no longer be changed.
If you have followed the above instructions and can't connect, please reach out to us at hello@prepaidsims.com.au for assistance. (10AM - 10PM AEST)