South America - Data SIM Guide

This user guide is for:

South America Data SIM Card | 30 Day | 12GB

South America Data SIM Card | 365 Day | 12GB

Thank you for purchasing a Prepaid Travel SIM Card. We’re so excited that you chose our SIMs to be apart of your travels. Before you embark on your adventures, there are some handy things you should know.

1. Before You Depart

Ensure your device is unlocked from your Aussie Carrier. Check that you have provided the correct SIM activation date/s.

Important! Please only insert the SIM in a covered country.

2. Activating Your SIM

Your World SIM card will automatically activate upon first use in a covered country. When you arrive at your destination, insert the SIM card in to your device and switch on roaming. Your device will then search for the local network and connect to it.

iOS - Settings - Mobile - Mobile Data Options - Toggle Data Roaming to On

Android - Connections - Mobile networks - Toggle Data Roaming to On

Pixel - Settings - Network and Internet - Mobile network - Toggle Roaming to On

3. Checking Balances

The easiest way to monitor data usage is via your phone's network settings. There should be a data tracker which lets you know how much roaming data has been used since inserting the SIM.

4. Covered Countries

Brazil, Chile, Colombia, Costa Rica, El Salvador, Guatemala, Nicaragua, Panama, Peru, Puerto Rico, Uruguay

5. FAQs

Q. I have inserted my SIM and switched on roaming, but data is not working?

A. If your device is connected to the network but data is not working. Please check that the APN your device has automatically configured to is correct. https://devicesupport.three.co.uk/

Q. I have run out of data. Can I top up/add more data?

A. Unfortunately data top ups are not possible. We recommend buying multiple SIMs and staggering use.

Q. How do I make/receive calls and send texts?

A. We recommend using VoIP apps such as Viber, WhatsApp, Facebook Chat, Wechat, Skype etc to receive calls and texts from Australia.

If you have followed the above instructions and can't connect, please reach out to us at hello@prepaidsims.com.au for assistance. (10AM - 10PM AEST)