Japan - Unlimited Data SIM User Guide
This user guide is for:
Japan Travel SIM Card | 15 Day | Unlimited Data
Japan Travel SIM Card | 30 Day | Unlimited Data
Thank you for purchasing a Prepaid Travel SIM Card. We’re so excited that you chose our SIMs to be apart of your travels. Before you embark on your adventures, there are some handy things you should know.
1. Before You Depart
Ensure your phone is unlocked from your Aussie Carrier. Check that you have provided the correct SIM activation date/s.
Important! Please only insert the SIM in Japan.
2. Activating Your SIM
Your Japan SIM card will be set up for you to activate on the "SIM activation date" you provide us (this should be the same date of arrival as per your travel itinerary). If your travel dates change or cancel, you need to notify us prior to the scheduled activation.
When you arrive in Japan, insert the SIM into your phone and configure the APN. The SIM will self activate once your phone detects cellular signal.
Note: Cellular signal can be poor in airports and buildings. If you no cellular signal is detected when the SIM is inserted. Please try again in another location.
New activations can also be impacted if docomo undergoes activation server maintenances.
If your phone is dual SIM, ensure only the Japan Travel SIM is inserted in the primary SIM slot of your phone. Ensure Mobile Data and 4G/LTE is enabled. Then set up the APN.
iOS
Go to Settings - Mobile - Mobile Data Network. Enter following APN details.
APN: ppsim.jp Username: pp@sim Password: jpn
Android
Go to (settings) on your phones home screen, tap on (connections), tap on (more connections), and then (mobile networks), tap on (access point names), then tap the (+) sign to create a new APN. If the (+) is not there, select (create new APN), then create new APN with the following details and tap save.
APN: ppsim.jp Name: ppsim Username: pp@sim Password: jpn
Note: If you have have set up the APN and cellular reception bars or LTE is showing but data is not working. Please do the following exactly. Remove the SIM, switch your phone off and on. Then reinsert the SIM.
3. Using Data in Japan
Data is unlimited on our Japan SIMs. However Docomo do monitor how data is consumed by travellers to maintain a fast and non congested local network environment.
They can deprioritise data speeds if there is network congestion, or if they detect the travel SIM being used for high bandwidth tasks like content streaming or gaming.
4. FAQs
Q. Can the Unlimited Data Japan SIM be extended?
A. Unfortunately extensions are not possible. We recommend picking up multiple SIMs and staggering the activation dates to cover the entire duration of your travels.
Q. My travel dates have changed. How do I update the SIM activation date/s
A. To update your SIM activation date/s, please email us at hello@prepaidsims.com.au with your order number, SIM card number/s, and revised activation date/s. You must email us any changes prior to the activation taking place. Once the SIM is activated. It can no longer be changed
Q. How do I make/receive calls and send texts?
A. We recommend using VoIP apps such as Viber, WhatsApp, Facebook Chat, Wechat, Skype etc to receive calls and texts from Australia.
Q. Does the Japan SIM come with a phone number?
A. The Japan SIM is data only and does not come with a phone number. Voice SIMs can only be sold to local residents in Japan upon registration with a passport.
If you have followed the above instructions and can't connect, please reach out to us at hello@prepaidsims.com.au for assistance. (10AM - 10PM AEST)